Terms and Conditions
If for any reason a vehicle is cancelled within 24 hours of collection you will be charged full fare for that cancelled vehicle.
If a vehicle is aborted on collection be it the new vehicle or return vehicle you will be charged full fare for that cancelled vehicle and charged the train fare to get the driver back.
Waiting time will be applied to every hour that a driver is waiting on a job. Waiting time will be handled in the following way.
If a driver arrives at a job and finds there is a problem we will call you to let you know and see how you can help. After 30min if the driver has still not left the collection point we will call you and give you an update we will then call you back every 15min with an update, if after 60min the driver still has not left collection site we will charge you 1 hour waiting time and this will continue to be charged until we leave that site. (Min charge 30 min)
Driven charges
30min = £10 + vat
60 min = £20 + vat
Transported charges
30min = £15 + vat
60 min = £30 + vat
We do not accept liability for stone chips incurred on the vehicles route to customer. All customers will be required to sign for the vehicle upon handover, should there be any damage identified then it must be noted on our delivery paperwork. Any damage claims will only be considered if the damage has been noted on our delivery paperwork. For return vehicles, any disputes over vehicle condition that differs from our appraisal of the vehicle must be notified to us within 24 hours of vehicle delivery to dealership / auction site, images of disputed damage must also be emailed across to us within this timescale.
Our payment terms are cleared funds within 14 days of the vehicle delivery date for account holders. Fixed price deliveries are payment before collection.
Just to let our customers know that Vehicle Connections Ltd use the latest technology in both vehicle tracking and inspections.
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Pricing is based on the rate issued to you and these rates are non transferable between deliveries or customers.
Fixed Price Terms & Conditions
Fixed price movements are solely used as a backload system and are booked to fit in with convenience to ourselves. If your delivery is to be of a time sensitive nature you can book at our normal pricing rate. Our standard Terms & Conditions still apply.